Right of withdrawal


You have the right to withdraw from the contact within seven business days starting from the delivery date. The avoidance of contract must be notified in writing. No reasons for the cancellation have to be stated.

The withdrawal needs to be addressed to:

Ing. Hannes Wagner

Terra-Nigra Manufaktur e.U.

Seilerstätte 8/3

1010 Wien

Products that were specifically customised for you and those that were out of  stock at the time of the order are excluded from the cancellation right. This exclusion also applies to products that have been personalised for you with gildings, silverings and/or engraving(s). If you exert your cancellation right, the contract will be annulled and your money refunded. The buyer bears the costs for the return consignment.