Terms and Conditions

 

1. Validity
 
2. Contractual parties
 
3. Offer and contract formation
 
4. Cancellation right
 
5. Prices and delivery charges
 
6. Consignment
 
7. Payment
 
8. Reservation of proprietary rights
 
Further information / ordering procedure / text of the contract 
 
General terms and conditions
 
(The hereinafter general terms and conditions contain legal information regarding your rights according to contractual conditions applicable to long-distance transactions and electronic business operations at the same time.)
 
1. Validity
 
These general terms of conditions apply to all consignments to users and/or consumers of Terra-Nigra Manufaktur e.U.
 
Every natural person who concludes a legal transaction that neither can be attributed to his/her commercial nor self-employed occupation is regarded as user and/or consumer. 
 
2. Contractual parties
 
The purchase contract comes into existence with: Terra-Nigra Manufaktur e.U., Seilerstätte 8/3, 1010 Wien, FN: 369839 g. Our customer service is available for queries, claims and complaints on business days from 10:00 to 18:00 hours by telephone: +43 699 150 29 162 or e-mail at: office@terra-nigra.at. 
 
3. Offer and contract formation
 
3.1. The product presentation in the online-shop does not constitute a legally binding offer but an invitation to order. Errors excepted. 
 
3.2. By clicking on the button “buy”, you submit a legally binding order of all goods listed on the order list. The purchase order comes into existence, when we accept you order per order confirmation via e-mail immediately on receipt of your order.
 
4. Cancellation right
 
4.1. Users and/or consumers have a 7-day cancellation right.
 
Admonition regarding cancellation right
 
You have the right to withdraw from the contact within seven business days starting from the delivery date. The avoidance of contract must be notified in writing. No reasons for the cancellation have to be stated.
 
The withdrawal needs to be addressed to: 
 
Ing. Hannes Wagner
Terra-Nigra Manufaktur e.U.
Seilerstätte 8/3
1010 Wien
 
Products that were specifically customised for you and those that were out of  stock at the time of the order are excluded from the cancellation right. This exclusion also applies to products that have been personalised for you with gildings, silverings and/or engraving(s). If you exert your cancellation right, the contract will be annulled and your money refunded. The buyer bears the costs for the return consignment.
 
5. Prices and delivery charges
 
The prices quoted on the product pages are inclusive of value added tax (VAT) and marked accordingly. Prior to concluding your order, you receive a total survey with all prices inclusive of value added tax (VAT), shipping and handling.
 
6. Consignment
 
6.1. Within Austria, the consignment is carried out by Österreichische Post Aktiengesellschaft.
 
6.2. Specifications on delivery times are made on the respective product pages. In case items are out of stock, the delivery time usually ranges between 2 and 4 weeks due to the long production time. The delivery time can also amount to 8 weeks given that we only have a limited production capacity. Furthermore, some products require longer periods to dry, which prolongs their time for completion. This information is  stated in the respective product descriptions. In case the delivery time generally prolongs, we certainly contact you prior to the expiry of the stated delivery time. 
 
7. Payment
 
7.1. Payment ensues either via prepayment or PayPal.
 
7.2. You solely  are entitled to a right of set-off, if your counter-claims have been juridically determined without further legal recourse or if they are uncontended or if we have acknowledged them by writing.
 
7.3. You solely can exercise a right of retention if the claims result from the same contractual relationship.
 
8. Reservation of proprietary rights
 
The property in the goods remains ours until payment in full.
 
Further information 
 
Ordering procedure  
 
When you have found your desired product/s) you can tentatively put it/them into the shopping basket by clicking on the button [add to shopping basket]. The shopping basket's content can be viewed tentatively any time by clicking on the button [view shopping basket]. If you want to delete one or more products from the shopping basket, you can always do this by clicking the button [delete]. If you want to buy the product/s in your shopping basket, click on the button [proceed to checkout]. Please insert your data then. The compulsory statements are marked with *. A registration is not required. The transfer of your data will be encoded. After your data entry and payment method selection, you can access the order list via the button [check data entry]. There, you can verify your entries again and finalise the ordering procedure by clicking the button [order]. The process always can be cancelled by closing the browser-window. Further information, e.g.  on corrective measures, is available on the individual pages.  
 
Text of the contract
 
The text of the contract will be saved on our internal systems. You can inspect the general terms and conditions at all times on this page. In case you have created a customer account, you can view your customer data any time via “customer login”. The ordering data will be sent to you by e-mail. 
 
After completion of the order, the text of the contract will no longer be accessible on the internet for safety reasons.